Return & refund policy

7-day return window

You can request a return within 7 days of delivery. Contact us before sending anything back so we can give you return instructions and the correct return address.

Condition

• Items must be unused, undamaged and in their original packaging with all parts and accessories.
• E-bikes must be unridden, with the battery and charger included.
• Items that were damaged after delivery, modified or missing parts may be refused or have their refund reduced.

Return shipping

The customer pays return shipping. Please use a trackable service, because we can't refund items lost on the way back to us. Large items such as e-bikes and trailers can cost more to ship, so check the carrier price before you return them.

Refunds

Once we receive and inspect your return, we'll email you. Approved refunds go back to your original payment method; your bank may take several business days to post it. Original shipping charges are not refundable.

Damaged or wrong items

If your order arrives damaged or isn't what you ordered, contact us within 7 days of delivery with photos and we'll make it right.

Warranty

Manufacturing defects outside the return window are handled under each manufacturer's warranty, which varies by model. Contact us and we'll help you file a claim.

Contact us

Email reeltrecks@gmail.com or call (919) 780-4370.

Reel Trecks, 3429 Pinnacle Peak Dr, Raleigh, NC 27604, United States